Terms & Conditions

  • All valeting services to any UK address are inclusive of chemicals, travel, water, labour and insurance costs unless otherwise stated.​

  • Whilst every effort is made to ensure that valeting services are carried out to the highest standard and to the best of our ability, according to the condition of a vehicle, customers are requested to check the vehicle(s) on completion of valeting before providing confirmation of approval that work has been carried out to the standard and specification described. If there is any cause for dissatisfaction, customers are asked to point out the discrepancy to a member of our team, who will endeavour to correct it at that time and to the best of their ability. No responsibility can be accepted by the company for omissions/discrepancies detected after our operator(s) has left the customers’ premises.

  • The Valeters accepts no responsibility for loss or damage to property/vehicle whilst in our possession.

  • The Valeters carry out valet services all year round, on some occasions, the weather prevents us from pursuing our normal duties. In this event, if you have an undercover area or suitable garage, we could still valet your vehicle, providing, we can be mobile due to adverse road conditions. If no such sheltered work area is available, bad weather may regrettably force us to cancel. We will contact you by phone to confirm the cancellation and to re-schedule a more suitable appointment.

  • It is the client’s responsibility to ensure your vehicle is in a reasonable condition by removing excess items from the interior and boot area. Either remove all your personal belongings, or put them in a bag away from rubbish that we will clear. Items that may resemble rubbish could be considered disposable and, therefore, removed. We will not be held responsible in such a situation.

  • Customers failing to keep appointments for whatever the reason will be subject to a 20% cancellation fee unless 24 hours notice is given.

  • Whilst the company will endeavour to comply with any quotation or estimate given, vehicles in extremely poor condition may attract an extra charge.

  • The Valeters reserves the right to modify its pricing schedule or any quotation without prior notice.

  • Payment for valeting services will be made on completion of the work unless there is an approved credit account in operation.

  • In the event of an act of God, war, invasion, act of foreign hostilities and strikes (whether war has been declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, the company shall be relieved of liabilities incurred under any contract with the customer wherever and to the extent to which fulfilment of such obligations is prevented, frustrated or impeded as a consequence of any such event or of any statue rules or regulations, orders or requisitions issued by any Government Department, Council or any other duly authorised authority or from strikes, lockouts, breakdown of plant or any other cause (whether or not of like nature) beyond the Company’s control.

  • The Valeters will take no responsibility for any damage caused by washing a engine compartment.

  • These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.


  • While we will endeavour to ensure that the information contained within this website is correct, we do not warrant the accuracy and completeness of the contents. We may make changes to the contents of this website at any time without notice. The contents of this website may be out of date, and we make no commitment to update such material.

  • The contents of this website are provided as-is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Conditions might have effect in relation to this website.

  • Product images and descriptions are for illustrative purposes only and may be subject to change without notice.


We'd love to hear from you


Unit 39 ,

Hallmark Trading Estate,

Fourth Way,

Wembley, HA9 0LB

Tel: +44 7553 794441
Email: info@thevaleters.co.uk

Opening hours:

Monday to Saturday 08:00 – 20:00

Sunday - 10:00 - 19:00


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© 2019 The Valaters