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Terms & Conditions

1. Booking Process & Payment Details

  • When booking a service with The Valeters London Ltd, a Debit/Credit card payment is required.

  • The Company reserves the right to cancel or restrict bookings based on availability to ensure efficient service delivery.


2. Arrival Timings & Durations

  • Our arrival times are approximate, with a 1-hour window allocated to accommodate any unexpected delays on the day of your booking. In the rare event that our operator is behind schedule and expects to miss the 1-hour arrival window, we will be in touch as soon as possible to advise.

  • Booking durations are displayed in hours on our booking pages, indicating the maximum duration for the allocated service. The operator must complete the service within the allocated time. Should the operative require additional time to carry out the service to a suitable standard, surcharges may apply, more details on surcharges can be found below.

  • Your service may be completed in less time if satisfactory results are achieved.


3. Cancellation Policy & Weather Cancellation

  • You may cancel free of charge up to 24 hours before the confirmed booking time.

  • Cancellations made within 5 to 24 hours of the scheduled time will incur a charge of 50% of the booking, while cancellations within 5 hours of the booking time will be charged in full.

  • We operate in all weather conditions, equipped with gazebos in case of wet weather. However, we reserve the right to reschedule your booking in extreme weather conditions with forecasts of red warnings, ensuring the safety of our operatives.

  • If rain is forecasted and you prefer to reschedule your booking, you can do so with at least 24 hours' notice.


4. Surcharges, Parking, & Photography

  • Surcharges may apply for specific vehicle conditions such as excessive dirt or pet hair, starting at a minimum of £10.00 and capped at £30.00.

  • Parking within 15 meters of your vehicle is required for our operatives to carry out the services. Any associated parking fees and PCNs are your responsibility.

  • We may photograph your vehicle for our internal quality control records and promotional purposes. If you prefer not to have your vehicle featured in promotional materials, please let the operator know or include this request in the booking notes.


5. Liability

We take all reasonable steps to ensure that our operatives exercise reasonable care of your vehicle while in our custody, including during washing and cleaning processes. However, the company shall not be held liable for:

  • Damage to or loss of the vehicle, its parts, accessories, or contents arising from or in connection with our custody.
    Damage to vehicles with satin or matt paint or a satin/matt wrap. These vehicles are serviced at the owner's own risk due to the complexity of such paintwork.

  • Any damage resulting from cleaning engine bays. It's essential to inform us of any alarms, immobilizers, electrical components, split hoses, loose connections, or engine management lights before cleaning. We cannot be held responsible for any damage if we were unaware of these issues. 

  • Potential staining caused by cleaning the vehicle's bodywork and/or engine bay. Depending on the vehicle's condition, such as a heavy oil leak, staining may occur on the surface below the vehicle. We accept no responsibility for any staining caused.

  • The company accepts no responsibility or liability for any damage resulting from or in connection with the seizure of the vehicle by law enforcement authorities or any person lawfully authorized to do so.

  • While we undertake services with reasonable skill and care, we shall not be liable for damage to or loss of the vehicle or its contents, except in cases of proven negligence, criminal acts, or breach of statutory duty on our part.

  • Our operatives do not have the authority to accept valuables or other articles for safe custody. The company will not be liable for any loss of or damage to such articles purportedly left in the safe custody or keeping of the company or its operatives.

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6. Customer Responsibilities

  • Lateness exceeding 15 minutes may be considered a cancellation, subject to cancellation policy.

  • Remove all contents from the vehicle to allow us to properly clean your vehicle. We will not remove personal belongings and will not be held responsible for disposing of items that may resemble rubbish unless otherwise specified.

  • Customers are encouraged to check their vehicles upon completion of the service. Any discrepancies should be reported immediately for prompt resolution.

  • Remove any child seats from the vehicle. Our operators will not attempt to remove or install child seats for safety reasons.

  • Ensure that there is at least a 50cm perimeter around all sides of your car to allow the technician to valet your vehicle.


7. Offers

  • Offers may be terminated without notice and cannot be combined. Each discount code can only be redeemed once per user unless otherwise specified.


8. Repeat Bookings & Share Code Rewards

  • Customers may schedule repeat bookings at specified intervals, with discounts offered based on frequency.

  • Share Code Rewards: Earn £5 in app credit for each referral using your personalised code. Exploitative behaviour will result in credit voiding and account suspension.


Website Terms & Conditions

1. Use of Website & Intellectual Property

  • The website ('www.thevaleters.co.uk') is for personal non-commercial use only. Misuse or hacking attempts are strictly prohibited.

  • Copyright and intellectual property rights in the material published on the Website are owned by us or our licensors. Commercial use requires prior consent.


2. Information Security & Liability

  • The transmission of information via the internet is not completely secure. Although we take steps to protect your information, any transmission is at your own risk.

  • Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.


3. Exclusion & Limitation of Liability

  • We will under no circumstances be liable for indirect or consequential losses arising under or in connection with the Service or the Website.

  • Subject to clauses mentioned above, our total liability to you shall not exceed £20.


4. Privacy Policy & Other Terms

  • All personal data collected from you will be processed in accordance with our Privacy Policy.

  • You should review our Cookies Policy for information regarding the use of cookies to improve the quality of the Website and Service.


5. Headings

  • The headings in these Website Terms are included for convenience only and shall not affect their interpretation.


Definitions:

  • Company: Refers to The Valeters, also known as The Valeters London Ltd, the service provider.

  • Booking: The act of reserving a service with The Valeters through the Company's website, app, or telephone.

  • Customer: Refers to any individual or entity booking a service with The Valeters.

  • Operative: An employee or representative of The Valeters responsible for carrying out the booked services.

  • Red Weather Warning: An official weather advisory indicating extreme weather conditions such as extreme heat, heavy rain, snow, or strong winds.

  • Surcharges: Additional charges that may apply for specific vehicle conditions, as outlined in the Surcharges section of the Terms & Conditions.

  • Parking Charge Notices (PCNs): Tickets issued for parking violations, which may be incurred if the customer fails to provide suitable parking access for The Valeters' operatives.

  • Quality Check: Inspection carried out by the customer upon completion of the service to ensure satisfaction and identify any discrepancies.

  • Offers & Discounts: Promotional deals or price reductions provided by The Valeters for booking services.

  • Share Code Rewards: Incentives provided to customers for referring others to The Valeters' services, subject to terms and conditions outlined in the Share Code Rewards section.

  • Website: Refers to the online platform accessible via 'www.thevaleters.co.uk', used for booking services and accessing information about The Valeters.

  • These definitions aim to provide clarity on specific terms used throughout the Terms & Conditions, ensuring customers have a comprehensive understanding of the service agreement.

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