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Terms & Conditions


Terms: By accessing any part of the Website, you indicate that you accept these Terms.

Amendment of terms: These Terms are subject to change at any time, and effective upon posting on the Website. It is advised you check back regularly in the case of any amendments.

Information security: The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

Order Amendment and Cancellation: Once you have submitted your Request, you may change or cancel your Order up to 4 hours before the start of the booking window. If you wish to change or cancel your Order, you may contact us via phone or email on Cancellations or amendments made within 4 hours of the booking window are liable for a 50% charge of the original order fee.

Service Delivery: It is the client’s responsibility to ensure your vehicle is in a reasonable condition by removing excess items from the interior and boot area. Either remove all your personal belongings, or put them in a bag away from rubbish that we will clear. Items that may resemble rubbish could be considered disposable and, therefore, removed. We will not be held responsible in such a situation.

Timings: Estimated times of arrival and Service completion may be provided, these are only estimates. We do not guarantee that Orders will be completed within the estimated times.

Cancellation due to Weather: The Valeters carry out valet services all year round, on some occasions, the weather prevents us from pursuing our duties. If no sheltered work area is available, bad weather may regrettably force us to cancel. We will contact you by phone or email to confirm the cancellation and to re-schedule a more suitable appointment.


Engine Cleaning: The Valeters will take no responsibility for any damage caused by washing an engine compartment.


Upon completion: Whilst every effort is made to ensure that valeting services are carried out to the highest standard and to the best of our ability, customers are requested to check the vehicle(s) on completion before providing confirmation of approval that work has been carried out to the standard and specification described. If there is any cause for dissatisfaction, customers are asked to point out the discrepancy to a member of our team, who will endeavour to correct it at that time and to the best of their ability. No responsibility can be accepted by the company for omissions/discrepancies detected after our worker(s) has left the customers’ premises.


Surcharge: **PLEASE NOTE** The Valeters reserves the right to adjust the price quotation subject to inspection of the car. Excessively dirty cars may incur a surcharge which & is capped at £30.00. We will inform you at the time, before any works have begun.


Payment: We accept Cash, Debit/ Credit Card & Bank Transfer payments. Please note, all Debit/ Credit Card payments are subject to a 2% transaction fee. Payment for valeting services will be made on completion of the work unless there is an approved credit account in operation.

You are permitted to use the Website for your own personal non-commercial use on the following basis:

  • You must not misuse the Website by or attempt to hack it in any way

  • The copyright and other intellectual property rights (such as text, graphics, data, graphics, HTML, videos, images and other content) in the Platform and in material published on it are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. Any use of such material from the Website is prohibited unless with prior consent.

  • In order to use any of the materials on the Website or the Website itself for commercial purposes, you will require a licence from us.

  • You must not modify the digital or paper copies of any materials that you print off and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.

  • In the case of any use, our status as the author of the material should always be acknowledged.


Reservation of rights: Any rights not expressly granted in these Website Terms are reserved.


Liability: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.


Exclusion of liability: We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:

  • any loss of profits, sales, business, or revenue;

  • loss or corruption of data, information or software;

  • loss of business opportunity;

  • loss of anticipated savings;

  • loss of goodwill; or

  • any indirect or consequential loss.


Limitation of liability: Subject to clauses mentioned above, our total liability to you in respect of all other losses arising under or in connection with the Service or the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £20.


Privacy Policy: We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy.


Other terms: You should also review our Cookies Policy for information regarding how and why we use cookies to improve the quality of the Website and Service.


Headings: The headings in these Website Terms are included for convenience only and shall not affect their interpretation.

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