Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to commonly asked questions about car care.
If you don't see the information you need, don't hesitate to contact us. We're here to help you with any unanswered questions or concerns you may have.
Booking is quick and simple — choose your package online, pick a time that suits you, and we’ll come to you. Our vans arrive fully equipped with water, professional-grade products and on-board power. You don’t need to provide anything except a safe space to work. We’ll keep you updated by SMS throughout the appointment, and you’ll have access to your own booking portal with all the details.
We charge the card you register at booking after your valet is complete. A small £1 pre-authorisation may appear to secure your slot, which is automatically released within a few days.
All payments are processed securely through Stripe, a global leader in online payments. We accept Visa, Mastercard, American Express (Amex). Your invoice/receipt is emailed automatically once the service and payment is completed.
No, our vans are fully self-contained with water and generators, so you don’t need to provide a thing. If you do have an outdoor tap or mains electricity available, it’s always welcome, but never required. You can let us know during booking if you’d like us to use your supply.
Yes, we’ll need parking for our van within about 15 metres of your car. This could be a driveway, a street space, an office car park or even underground parking, as long as there’s safe access to your vehicle and we have permission to valet there.
Not for the whole time. We ask that you’re available at the start to hand over keys or provide access, and again at the end for a quick handover. For exterior-only services, you don’t need to be present at all — our valeters will upload before-and-after photos to your booking portal (accessible via your SMS confirmation link), and you’ll receive text updates along the way.
Light rain doesn’t affect our process, so most bookings go ahead as planned. If severe weather would impact the quality of your valet, we’ll contact you to reschedule at no cost. If you’d prefer to reschedule yourself, you can do so online up to 24 hours before your appointment.
Our time on each booking is best spent on the actual cleaning, so it really helps if you can remove rubbish and personal items beforehand – the less time we spend emptying the car, the more time we can spend perfecting the valet. Please make sure there’s a legal space for our van to park within about 15 metres of your vehicle, and remember we work to a 1-hour arrival window to allow for traffic and delays.
Yes, you can cancel or reschedule anytime using the link in your confirmation email or SMS. Please give at least 24 hours’ notice to avoid fees. Requests made after this window may incur a charge, as a valeter has already been reserved for your appointment. Our full cancellation policy is set out in our terms and conditions.
Absolutely. You can add extras like pet hair removal, odour sanitisation or engine bay cleaning when you book online. If you’d like to book more than one car for the same visit, just add the extra vehicle whilst creating your booking and we’ll arrange for the same valeter to complete them together.
Yes. Your standard receipt is emailed automatically after payment. If you need a VAT invoice, just email accounts@thevaleters.co.uk with your JOB ID and we’ll send it over.