Question 1

Where can you wash my car?

Accepted Answer

We go to your home or place of work in London – whether you are parked on your driveway, on a street or in an underground car park, we come to you. We must have a parking space for our Van within 20 meters of your car.

Question 2

Do you supply the water?

Accepted Answer

Yes, all our vans are equipped with a 250L tank of water.

Question 3

What cleaning products do you use?

Accepted Answer

We use professional premium car valeting products from leading British car care product manufacturer Autoglym, Autosmart & AutoFinesse. All equipment is quality assured and all products have been user tested and approved by The Valeters.

Question 4

Do you have elecrtricty supply?

Accepted Answer

Yes, all our vans are equipped with a super silenced generator for electricty supply.

Question 5

What area's do you cover?

Accepted Answer

Our coverage map is displayed on our Homepage, browse the map to see if you're location is covered. If not, please get in touch and we'll do our best to send our valeters to you.

Question 6

Do I need to sign a consent form to have my engine, engine bay washed & cleaned?"

Accepted Answer

Although we are experts at cleaning delicate areas, If you require your engine cleaned you will have to sign a consent form to enable us to carry the work as all engines cleaned are at the owners risk.

Question 7

Do I have to be present whilst my car is being valeted?

Accepted Answer

No, you can be in the comfort of your home or doing whatever whilst we work our magic on your car.

Question 8

What happens if it rains or snows?

Accepted Answer

We can still attend the appointment as we carry a canopy with us, however Hand wax/polish is not recommended in rainy weather conditions. If you wish, we could also cancel/re-schedule appointments. Please note: Any alterations to your appointment must be communicated atleast 4 hours before your appointment to avoid any charges.

Question 9

Can you remove pet hair?

Accepted Answer

Yes, We carry special equipment in our Vans to remove pet hair.

Question 10

Can you remove cigarette smoke, dog, milk, or vomit odours from upholstery?"

Accepted Answer

Yes, interiors can be shampooed and cleaned and de-oderised.

Question 11

Can you clean convertible hoods?

Accepted Answer

Oh yes, we can clean convertible roofs. We carry specialist machines to remove any dirt/ grime from convertible hoods.

Question 12

What payment methods do you accept?

Accepted Answer

We accept Bank Transfer, Credit/ Debit Cards and Cash. Full information will be provided during booking process.

Question 13

Do you offer discounts for regular customers?

Accepted Answer

Ofcourse! We love repeat custom & will do everything possible to ensure you have every reason to come back to us.

Question 14

Do you offer discounts for multiple cars?

Accepted Answer

Yes, all discounts are calculated based on the type & number of cars which require valeting or detailing.

Question 15

Are The Valeters insured?

Accepted Answer

The Valeters is definitely insured, we have Public Liability Insurance for £10.000.000 and Employers Liability Insurance for £1.000.000!