top of page
  • How do I make a booking?
    Booking with us is a breeze – just head to our online booking page, complete the form in under a minute, and payment becomes due only once the valet is complete.
  • Are The Valeters insured?
    Rest assured, The Valeters is fully insured with a Public Liability coverage of £10,000,000 and Employers Liability Insurance of £1,000,000!
  • How can I get in touch with you?
    Our Customer Service team is here to help 7 days a week, from 8am to 8pm. Please email us at If you'd like to talk to us in person, dial 07553794441.
  • Where can you wash my car?
    We go to your home or place of work, whether you are parked on your driveway, a street or an underground car park, we come to you. All we need is a parking space for our Van within 20 meters of your car.
  • Do you supply the water?
    Yes, all our vans are equipped with a 250L tank of Ultra Pure Spotless Water.
  • Do you have electricity supply?
    Certainly, we have advanced Honda generators installed in our vans to guarantee a dependable power source. If you're willing and able to let us connect to your electrical supply, we greatly appreciate it as it helps minimise emissions and maintains a quieter environment for you and your neighbours. Rest assured, this is entirely optional.
  • What cleaning products do you use?
    We use top-tier car valeting products from Autoglym, the leading British car care manufacturer. Our team is well-versed and skilled in using these products.
  • What area's do you cover?
    You can find our coverage map on the Homepage. Feel free to explore the map to check if your location is within our catchment area. If not, don't hesitate to reach out, and we'll make every effort to accommodate your request and send our valeters to your location.
  • What to do if my valeter is late?
    Our arrival time could experience slight variations due to road conditions. If our representative is delayed by more than 30 minutes, they will reach out to you. In case of an extended delay, please feel free to contact us through phone, email, or our live chat, and a member of our Customer Service team will promptly assist you.
  • Do I have to empty my car before you arrive?
    For us to efficiently finish your valet within the scheduled time, kindly make sure all personal items have been taken out of the vehicle.
  • Do I have to be present whilst my car is being valeted?
    No need to worry; you can relax in the comfort of your home or go about your day whilst our valeters get to work on your car.
  • What happens if it rains or snows on the day of my valet?
    We can proceed with the appointment as we have a canopy available, but please keep in mind that hand waxing or polishing is not advisable in rainy weather. If you prefer, we can also assist you in canceling or rescheduling your appointment. Please remember that any changes to your appointment need to be communicated at least 4 hours before your scheduled time to avoid any charges. To cancel or reschedule, please respond to the text confirmation received.
  • Can you remove pet hair?
    Certainly, we come equipped with specialized tools in our vans for effective pet hair removal.
  • Can you remove cigarette smoke, dog, milk, or vomit odours from my car?
    Yes, we have the expertise and experience to effectively eliminate all odours. For the best results, our interior detail option is highly recommended along with our Ozone odour removal service.
  • Can you clean convertible roofs (soft top)?
    Certainly, we are well-equipped to clean convertible roofs. Explore our dedicated page on convertible roof cleaning and protection for detailed insights into our specialised process.
  • What payment methods do you accept?
    We accept Bank Transfer, Credit/ Debit Cards and Cash. Full information will be provided during booking process.
  • Do you offer discounts for regular customers?
    Certainly! We love repeat custom & will do everything possible to ensure you have every reason to come back to us. Explore our Car Club subscription, which is designed to help customers keep their cars clean and in pristine condition all year round.
  • Can I request a receipt and/or VAT Invoice?
    While we are not currently VAT registered, we can email you an standard invoice once the service has been paid for.
  • How do I apply for a Subscription?
    You can apply for a Subscription through our designated form, which can be found on our Car Club page.
  • What if I want to cancel my Subscription?
    You have the right to cancel your Subscription within 14 days of agreeing to take out a Subscription. If exercised within the specified time frame, you will receive a full refund of any Subscription Payment made, provided you have not used the Services during the initial 14-day period. You can deactivate your Subscription at any time, but cancellation processing may take up to 7 working days, and Subscription Payments due during this period are not refundable.
  • Can I change my Subscription package at anytime?
    Yes, you can change your Subscription package at any time by emailing us at
  • Can I change my Nominated Vehicle?
    You can change your Nominated Vehicle, but these changes are restricted to 4 amendments per year
  • How does payment work?
    To access the Services, you must choose a Subscription and pay a recurring subscription fee (Subscription Payments). Subscription Payments are paid a month in advance and are payable on the 1st of every month. If you decide to change your Subscription during a Billing Cycle, the change will take effect at the end of the current Billing Cycle, and any Subscription Payment already made will not be refundable.
  • What happens if The Valeters can't attend a scheduled appointment?
    In the unlikely event that we can't attend a scheduled appointment, we will promptly inform you and provide alternative dates and times that suit your convenience within the billing month
  • Can I skip or reschedule my appointments?
    Yes, you have the option to skip a scheduled appointment. If you choose to skip, you can reschedule it for a later date within the same billing month. To reschedule, please provide us with at least 24 hours' notice, and the rescheduled date must fall within the same calendar month billing cycle. However, please note that we do not offer refunds for monthly subscriptions if you skip an appointment and fail to reschedule in accordance with this policy.
bottom of page