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Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to commonly asked questions about car care. If you don't see the information you need, don't hesitate to contact us by phone or email. We're here to help you with any unanswered questions or concerns you may have.

  • Are you a hand car wash?
    No, we are professional mobile car valeting and detailing company that covers London and surrounding areas. We come to you at your home or work.
  • How do I make a booking?
    Booking with us is simple: Choose the package that fits your needs, click "book now" to select a date and time for our service. It's quick—less than 60 seconds. Payment is only due once the valet is complete.
  • What payment methods do you accept?
    We ask to secure your booking with a debit/credit card authorisation and our payment gateway will block £1.00 to confirm the card is real. This will be returned within 5 working days. You can pay with cash on the day or with the pre-authorised card if you prefer. Just let the valeter know on arrival.
  • Do you supply the water & electricity?
    Yes, all our vans are equipped with a 250L tank of Ultra Pure Spotless Water. We also carry advanced Honda generators in our vans to guarantee a dependable power source. If you're willing and able to let us connect to your electrical supply, we greatly appreciate it as it helps minimise emissions and maintains a quieter environment for you and your neighbours. Rest assured, this is entirely optional.
  • Where can you wash my car?
    We go to your home or place of work, whether you are parked on your driveway, a street or an underground car park, we come to you. All we need is a parking space for our Van within 15 meters of your car.
  • What cleaning products do you use?
    We use top-tier car valeting products from Autoglym, the leading British car care manufacturer. Our team is well-versed and skilled in using these products.
  • Do I have to empty my car before you arrive?
    For us to efficiently finish your valet within the scheduled time, kindly make sure all personal items have been taken out of the vehicle.
  • What happens if it rains or snows on the day of my valet?
    If it looks like there's going to be really bad weather, like heavy rain, snow, or if there's a red weather warning, we'll get in touch with you to change the date of your booking. But don't worry, if it's raining on the day of your booking, we're trained to provide our services at a really high standard even in those conditions.
  • Can you remove cigarette smoke, dog, milk, or vomit odours from my car?
    Yes, we have the expertise and experience to effectively eliminate all odours. For the best results, check our Odour and Mould sanitisation package.
  • Can I request a receipt and/or VAT Invoice?
    While we are not currently VAT registered, we can email you an standard invoice once the service has been paid for.
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