Frequently Asked Questions

No, we are professional mobile car valeting and detailing company that covers London and surrounding areas. We come to you at your home or work.

Booking with us is simple: Choose the package that fits your needs, click "book now" to select a date and time for our service. It's quick—less than 60 seconds. Payment is only due once the valet is complete.

We ask to secure your booking with a debit/credit card authorisation and our payment gateway will block £1.00 to confirm the card is real. This will be returned within 5 working days. You can pay with cash on the day or with the pre-authorised card if you prefer. Just let the valeter know on arrival.

Our Customer Service team is here to help 7 days a week, from 8am to 8pm. Please email us at info@thevaleters.co.uk. If you'd like to talk to us in person, dial 07553794441.

Rest assured, we are fully insured with Public Liability coverage of £10,000,000 and Employers Liability Insurance of £1,000,000

We go to your home or place of work, whether you are parked on your driveway, a street or an underground car park, we come to you. All we need is a parking space for our Van within 15 meters of your car.

Yes, all our vans are equipped with a 250L tank of Ultra Pure Spotless Water. We also carry advanced Honda generators in our vans to guarantee a dependable power source. If you're willing and able to let us connect to your electrical supply, we greatly appreciate it as it helps minimise emissions and maintains a quieter environment for you and your neighbours. Rest assured, this is entirely optional.

We use top-tier car valeting products from Autoglym, the leading British car care manufacturer. Our team is well-versed and skilled in using these products.

You can find our coverage map on the Homepage. Feel free to explore the map to check if your location is within our catchment area. If not, don't hesitate to reach out, and we'll make every effort to accommodate your request and send our valeters to your location.

For us to efficiently finish your valet within the scheduled time, kindly make sure all personal items have been taken out of the vehicle.

No need to worry; you can relax in the comfort of your home or go about your day whilst our valeters get to work on your car.

If it looks like there's going to be really bad weather, like heavy rain, snow, or if there's a red weather warning, we'll get in touch with you to change the date of your booking. But don't worry, if it's raining on the day of your booking, we're trained to provide our services at a really high standard even in those conditions.

Certainly, we come equipped with the right tools for effective pet hair removal. Please select the relevant pet add on when making your booking to benefit from our pet hair removal service.

Yes, we have the expertise and experience to effectively eliminate all odours. For the best results, check our Odour and Mould sanitisation package.

Our arrival times are +/- 1 hour. That means our valeters can arrive an hour before or after your scheduled booking time without being classified as late. This measure is put in place to sufficient time for unforeseen delays. If our valeters are likely to miss the arrival window, we will reach out to you as soon as possible to notify you.

Certainly, we are well-equipped to clean convertible roofs. Explore our dedicated page on convertible roof cleaning and protection for detailed insights into our specialised process.

Certainly! We love repeat custom & will do everything possible to ensure you have every reason to come back to us. Explore our Car Club subscription, which is designed to help customers keep their cars clean and in pristine condition all year round.

While we are not currently VAT registered, we can email you an standard invoice once the service has been paid for.

The duration depends on the package you have selected and the amount of work required to transform your car, the booking duration will be shown to you whilst completing your booking. Please note, all durations shown are approximate. Factors such as weather conditions, location, and the number of valeters can impact the duration. While these estimates offer guidance, the actual time may vary accordingly.