Frequently asked questions

Do you supply the water?


Yes, all our vans are equipped with a 250L Flat tank of water.




Do you have elecrtricty supply?


Yes, all our vans are equipped with a super silenced generator for electricty supply.




Do you offer discount for refferals?


Yes, we offer a 15% discount for each refferal. Just be sure your family/ friend quotes your name when making their booking.




Do I need to sign a consent form to have my engine, engine bay washed & cleaned?


Although we are experts at cleaning delicate areas, If you require your engine cleaned you will have to sign a consent form to enable us to carry the work as all engines cleaned are at the owners risk.




Do I have to be present whilst my car is being valeted?


No, you can be in the comfort of your home or doing whatever whilst we work our magic on your car.




What area's do you cover?


Northolt - Paddington - Hammersmith - Fulham - Ealing - Brentford - Harrow - Acton - Chelsea - Earls Court - North Acton - Mayfair - Knightsbridge - Pimlico - Sloane Square - Hanger Lange - Stanmore - East Acton - Central London - Kingston - Chiswick - Richmond - Wembley - Perivale - Harrow - Wandsworth - Croydon - Alperton - Park Royal - London - Heathrow - West Drayton - Southall - Hayes - Kensington *If your area is not listed above, please get in touch and we'll do our best to send our valeters to you.




What happens if it rains or snows?


We can still attend the appointment as we carry a canopy with us, however Hand wax/polish is not recommended in rainy weather conditions. If you wish, we could also cancel/re-schedule appointments. Please note: Any alterations to your appointment must be communicated atleast 24 hours before your appointment to avoid any charges.




Can you remove pet hair?


Yes, We carry special equipment in our Vans to remove pet hair.




Can you remove cigarette smoke, dog, milk, or vomit odours from upholstery?


Yes, interiors can be shampooed and cleaned and de-oderised.




Can you clean convertible hoods?


Oh yes, we can clean convertible roofs. We carry specialist machines to remove any dirt/ grime from convertible hoods.




What payment methods do you accept?


We accept Bank Transfer, Paypal and Cash. Full information will be provided during booking process.




Do you offer discounts for regular customers?


Ofcourse! We love repeat custom & will do everything possible to ensure you have every reason to come back to us.




Do you offer discounts for multiple cars?


Yes, all discounts are calculated based on the type & number of cars which require valeting or detailing.




Where can you wash my car?


We go to your home or place of work in London – whether you are parked on your driveway, on a street or in an underground car park, we come to YOU.




What cleaning products do you use?


We use professional premium car valeting products from leading British car care product manufacturer Autoglym, Autosmart & AutoFinesse. All equipment is quality assured and all products have been user tested and approved by The Valeters.





GET IN TOUCH

We'd love to hear from you

Office:

Unit 39 ,

Hallmark Trading Estate,

Fourth Way,

Wembley, HA9 0LB

Tel: +44 7553 794441
Email: info@thevaleters.co.uk

Opening hours:

Monday to Saturday 08:00 – 20:00

Sunday - 10:00 - 19:00

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